Hub 5 - unstable, power levels, errors etc…help

[Sismithin]

Hi all, recently “upgraded to the Hub 5”

Since then my connection has been pretty unstable.

I’ve been looking through my router stats and my levels and errors appear very high.

When gaming I’m getting a lot of packet loss errors and lag in general.

I’m fairly technical but not when it comes to the inner workings the internet and cabinet connection and channels and power levels.

I would really appreciate if somone could review these stats to see if I have an inherent problem.

My upstream power levels maybe too high from the research I’ve done on this forum so far.

My router power supply also make a high pitch electronic sound too, could this be related?

My hub is in Modem mode and I’m running an TP Link Archer C80 router which seems fine.

Many thanks in advance.

My speed test latency sits at about 18ms

upload is 220Mbps and download 20Mbps jitter about 4?

Downstream Bonded Channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	9.8	40	QAM 256	1
2	147000000	9.2	40	QAM 256	2
3	155000000	9	40	QAM 256	3
4	163000000	8.7	40	QAM 256	4
5	171000000	8.4	40	QAM 256	5
6	179000000	8.4	40	QAM 256	6
7	187000000	8	40	QAM 256	7
8	195000000	8.1	40	QAM 256	8
9	203000000	8	40	QAM 256	9
10	211000000	8	40	QAM 256	10
11	219000000	8.1	40	QAM 256	11
12	227000000	7.9	40	QAM 256	12
13	235000000	8.1	40	QAM 256	13
14	243000000	7.8	40	QAM 256	14
15	251000000	7.7	40	QAM 256	15
16	259000000	7.6	40	QAM 256	16
17	267000000	7.3	40	QAM 256	17
18	275000000	7.3	40	QAM 256	18
19	283000000	7.5	40	QAM 256	19
20	291000000	7.6	40	QAM 256	20
21	299000000	8.1	41	QAM 256	21
22	307000000	7.9	41	QAM 256	22
23	315000000	8.2	41	QAM 256	23
24	323000000	8	41	QAM 256	24
25	331000000	7.8	41	QAM 256	25
26	339000000	7.8	40	QAM 256	26
27	347000000	7.5	41	QAM 256	27
28	355000000	7.7	41	QAM 256	28
29	363000000	7.7	41	QAM 256	29
30	371000000	7.8	41	QAM 256	30
31	379000000	7.6	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	14	369
2	Locked	40	18	213
3	Locked	40	17	206
4	Locked	40	19	194
5	Locked	40	14	144
6	Locked	40	17	152
7	Locked	40	13	190
8	Locked	40	17	163
9	Locked	40	14	199
10	Locked	40	12	192
11	Locked	40	13	232
12	Locked	40	22	187
13	Locked	40	22	179
14	Locked	40	12	148
15	Locked	40	11	176
16	Locked	40	14	194
17	Locked	40	71	178
18	Locked	40	18	180
19	Locked	40	19	139
20	Locked	40	11	114
21	Locked	41	11	85
22	Locked	41	0	83
23	Locked	41	19	110
24	Locked	41	19	106
25	Locked	41	11	96
26	Locked	40	21	102
27	Locked	41	21	116
28	Locked	41	20	111
29	Locked	41	17	101
30	Locked	41	12	97
31	Locked	40	128	105

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	42.8	5120	QAM 64	1
2	53700000	43	5120	QAM 64	2
3	46200000	42.8	5120	QAM 64	3
4	39400000	43	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

This is my error log constantly this repeated over and over again 

16-12-2021 23:38:34	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-12-2021 23:38:34	warning	Dynamic Range Window violation
16-12-2021 23:23:35	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-12-2021 23:23:35	warning	Dynamic Range Window violation
16-12-2021 23:12:56	warning	RNG-RSP CCAP Commanded Power Exceeds Value

[Gareth_L]

Hi Sismithin

Sorry to hear about Hub 5 issues 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L