Hi! I raised an order for 1Gig broadband which I subsequently cancelled yesterday due to router delays. Anyhow, the router arrived today and I rang up pre-installation team to ask for the original order to be re-instated (it was a good deal!). They transferred me to the new sales team who set up another order... but they need to send another router out. The sales colleague told me that I could use the router that had been delivered, but to do so, I would need to ring up the QuickStart team and ask them to assign the router to the new works order that had been raised.
So, I attempted to do this, but the pre-installation team says the router has been cancelled so can't be activated for use with my new order - this doesn't sound right to me. Surely it's just a case of activating the router's serial number and MAC address (as well as associating it with my account)?
Anyone able to help?
