Hub 5 stopped working

[Discoquacker78]

Hi,

Today was using the hub 5 without issue, WiFi and wired with a flashing green light.

Now have a white light and no WiFi or wired connection. 

Checked everything and rebooted, green light and WiFi came back. Plugged in ethernet cables, light went white and again  no WiFi or wired. 

Finally tried to factory reset but did nothing, does anyone know how to factory reset the hub 5? 

[Tudor]

I think to reset the Hub5 there is a hidden button on the bottom.

[Discoquacker78]

Sorry should have said how long do you press for. Tried 10 seconds and 60 seconds but both did nothing.

Thanks 

[Tudor]

60 seconds is best and then just leave the hub alone. Do not power cycle it.

[Zach_R]

Hi @Discoquacker78,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear that you've been having some issues with your router recently. Are these ongoing today? Has the advice provided by @Tudor helped at all?

Thanks,
 

[Discoquacker78 · Accepted solution]

Morning,

I left the modem not working but on overnight and by morning everything was working so maybe it got stuck or something or the Xmas elfs worked there magic.

Working fine now.

Help from tudor was very helpfully 

[Corey_C]

Thanks for your posts and update, Discoquacker78,

Glad to hear that the hub is now working!

Cheers,

Corey C