on 02-12-2021 18:17
Hi
I received my hub 5 today and hooked it up I first got a solid white light then a flashing white light I now have a flashing slow blue light with no Internet. I have currently been waiting 20 mins with no change..
Any help on what could be happening would be great.
Thanks darren
on 02-12-2021 18:26
Just to add I put the hub 3 back in and worked problems
on 02-12-2021 18:29
If the hub 3 still worked then it means that the 5 hasn’t been provisioned or activated on your account yet. Was there any instructions included with the 5 about calling a certain number?
on 02-12-2021 18:31
In the booklet it says if after 30 mins call an 0800 number
02-12-2021 18:33 - edited 02-12-2021 18:36
on 02-12-2021 18:45
Thanks phoned the number and activated it
on 07-01-2022 13:11
I have the same problem, the lamp is blinking blue all the time and there is no internet. How did you handle it?
on 07-01-2022 16:20
Same thing here flashing blue light. Their system said it’s activated. Gave up and put my hub 3 back, had to call them and activate my hub 3.
interested to see if anyone has any suggestions In how to activate the hub 5?
on 07-01-2022 16:58
I called virgin media and on Monday May send a fitter to connect Hub5 to me, so I'm waiting for now
on 09-01-2022 17:56
Hi @Emilczak,
Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're experiencing the same issue as @Dazdc0145. I can see that you have contacted our team about this issue already and are waiting for a technician appointment.
Please keep us updated on how you get on and if you need any further support going forward. We'll be happy to help.
Thank you.