I recently was sent a Hub 5, the wifi works fine with the password supplied
However, the hub 5 password to login to the hub simply does not work. 3 different people have read it and tried it. And no, I am not using the wifi password
I then went on here and noticed other users having issues with the password not working, so this seems to be a virgin media problem that they are not properly testing their products I assume. I then reset it for 60 seconds with the pin and yes it was firmly pushed down and re tried it when the reset to factory was complete. Again it will not login
I then saw another post about disconnecting most cables but keeping it turned on with the main connection and reset it for 90 seconds, in fact I have reset this thing 6 times
the password is 100 percent incorrect, and I am definitely not using the wifi password. I am using the hub 5 password to try to login to change the network name and password
I can see a lot of people had issues, is there any known fix to this virgin media error or am I forever stuck in not being able to access the hub
many thanks for any help in advance
It’s possible that it’s not a new hub and someone has set a password on it. Try a pin hole reset to see if that fixes it.