on 06-01-2022 15:49
Hello,
My Hub 5 got accidentally turned off today and when it came back on, I just have a continuous flashing white light.
Tried of variety of things to get it started even tried to do a factory reset, but light continues to flash white.
tried the support bot and it doesn’t even have hub 5 listed, been waiting for a long time for a Virgin Media representative to respond.
Frustrated! Any ideas
Thanks
on 06-01-2022 16:35
on 06-01-2022 16:57
This is the same problem im having and still having. They replaced my box just before christmas electric went of today and its now doing the same thing flashing white light no internet . You will need someone to come out sadly or it will drive you mad. I got yet another one coming out tomorrow and im going to go back to hub 3 as this has been nothing but stress. When it did work some things wouldnt work . Good luck
on 06-01-2022 18:30
One thing you could try as a last resort is a pin hole reset of the hub.
on 06-01-2022 18:39
@Tudor wrote:One thing you could try as a last resort is a pin hole reset of the hub.
OP says they have tried a reset - last resort could be a lump hammer judging by other problems with the hub5
on 06-01-2022 18:50
Thanks all for suggestions and yeah I had tried the reset.
Virgin are sending out an engineer, I just hope they bring a Hub 5 with them, I can’t see what else they can do.
cheers!
on 09-01-2022 11:51
Thanks for getting back to us @MrKeyserSoze
Please do keep us updated with how the tech visit goes?
Regards
Lee_R
on 09-01-2022 12:05
Hi all,
The engineer came and swapped out the hub 5 for a new one, all is working great again, although I am a little concerned it might happen again. However broadband restored and the engineer was a great friendly guy.
on 11-01-2022 12:08
Hi there @MrKeyserSoze
Thank you for updating us and I'm so glad to hear things are looking better!
If this does happen again please do let us know via the forums and we will do all we can to resolve this for you!
Thank you.