Hub 5 not working blue flashing light

[S7yleex]

So i got the new hub5 today set it up fine but have a blue flashing light i called up 5 times yesterday (because they kept hanging up) to be told i had to wait for a call in 3 hours that never happened today the same issue i explained i work from home and need the Internet and asked if i can use my old hub3 and they told me no

So what do i do 

[carl_pearce]

https://community.virginmedia.com/t5/QuickStart-set-up-and/Hub-5/td-p/4903985

[Tom_W1]

Hi @S7yleex, thanks for your post and I'm sorry you've got problems with your Hub 5.

Based on what I can see on your account, your Hub 3 is the active Hub on your account at the moment - it looks like this is because we were able to reactivate this for you while we sorted the Hub 5 problem. Early indications from your account appear the fault's been fixed!

I'm going to pop you a PM just so you can confirm a couple of security account details and we can arrange a time where I can try and activate your Hub 5 that's suitable for you.

Regards