on 11-12-2021 07:52
Just got a hub 5 - WiFi works, but Ethernet connection doesn’t, so no red button, no Netflix. Through the tv. Anyone else having these problems? Virgin want me to pay £5 a month to access tech support which I’d rather not.
11-12-2021 10:25 - edited 11-12-2021 10:26
This is the second time I've read of someone being asked to pay for their gadget rescue service when reporting a fault with their broadband equipment. I can't believe the company would be stupid enough for this to be official policy - what is going on in your call centres?
on 11-12-2021 11:21
Please try a pin hole reset of the hub.
on 13-12-2021 11:59
Hi Drjonwatson
Sorry for the issues you have explained to us
Have you been able to try the suggestions of a pinhole reset yet?
If so how are things looking now
Gareth_L