11-09-2022 14:28 - edited 11-09-2022 14:29
Hello all hope you’re doing well,
I was wondering if a Virgin Media representative on here could please try to sort me a Hub 5 upgrade, as new customers are now being offered them even on the ultimate volt bundle. I don’t use the Wi-Fi hubs either, as I use the Hub in Modem Mode but issues I’m having below would still be applicable even in Router Mode.
In January when i re-signed with virgin, the main reason for upgrading to the gig 1 plan was because I would be first in line to be upgraded to a hub 5, which I was told on the phone.
There are 2 main issues /faults I am having:
The puma chip in the Hub 4 causes latency spikes to the WAN IP, so this is to the hub itself. This has been a known issue for a while and effects user users. The Hub 5 doesn’t use this thankfully and as I play games, ping spikes are not too good.
I am also paying for an average of 1130 Mbps- it says this in black and white on my contact and when I log into my account too.
I called the faults team and they tried to pull one over me. They said I only pay for 1000, when it’s on my contact that I pay for 1130. I tried to explain that through no fault of my own, the Hub4 physically can’t supply the full bandwidth to any devices, because Wi-Fi 5 doesn’t come anywhere close and there are only Gigabit LAN ports on the Hub 4, which actually with overheads give about 940 Mbps.
So that’s just under 200 Mbps of bandwidth I’m losing, through a hardware fault /limitation of the hub 4!
I did advise them and they said there is nothing they can do /didn’t seem to bothered to help, even with the 2 major issues I have.
So this is my last hope really, could anyone please help me?
Take care,
on 11-09-2022 16:41
on 11-09-2022 17:21
Thank you ever so much for this info John, I do really appreciate it. If I do end up having to pay, effectively I was missold but we shall see what they say. 🙂
on 11-09-2022 17:25
on 11-09-2022 17:56
So I spoke to level 2 Retentions and they spoke with a manager. Apparently it’s out of stock at the moment so guess I’ll have to wait. 😕
on 11-09-2022 18:01
on 11-09-2022 18:05
Alrighty, thanks John and I’ll see if a VM person can respond on here as well like you suggested.
on 11-09-2022 22:43
on 12-09-2022 17:21
Seems you got very lucky then Saptain! Hopefully the 5 is holding out for you and hopefully it gets rid of these stupid latency spikes every so often.
Hoping they get them back in stock soon. 😕
on 13-12-2022 08:36
Hi
No point to calling. I contacted yesterday and they said there is out of stock. I have to wait for email when they are available.