Hub 5 Swap - Follow link in email and I’m not eligible

[Dav0]

Hi,

So I was one of those that received the frankly terrible hub 4 instead of the contracted hub 5 but I have received the email to enable the swap but when I follow the link it kindly tells me that I’m not eligible for the swap - so posting here and hope a rep picks this up in day or 2 and can help me resolve this

[Client62]

If you intend to press for a Hub 5, order a 3rd party Router today !

[John_GS]

Hi @Dav0 

Thanks for posting and welcome to the community.

I can see you've sorted this since posting from the system check. 

You should be able to send the Hub 4 back to us in the same packaging, however if you need to order some more returns packaging, please see here 👉 virg.in/returnkit