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Dav0
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Joining in
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Message 1 of 3
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Hub 5 Swap - Follow link in email and I’m not eligible

Sunday

Hi,

 

So I was one of those that received the frankly terrible hub 4 instead of the contracted hub 5 but I have received the email to enable the swap but when I follow the link it kindly tells me that I’m not eligible for the swap - so posting here and hope a rep picks this up in day or 2 and can help me resolve this

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Client62
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Super solver
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Message 2 of 3
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Re: Hub 5 Swap - Follow link in email and I’m not eligible

Sunday

If you intend to press for a Hub 5, order a 3rd party Router today !

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John_GS
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Forum Team
Forum Team
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Message 3 of 3
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Re: Hub 5 Swap - Follow link in email and I’m not eligible

Tuesday

Hi @Dav0 

Thanks for posting and welcome to the community.

I can see you've sorted this since posting from the system check. 

You should be able to send the Hub 4 back to us in the same packaging, however if you need to order some more returns packaging, please see here 👉 virg.in/returnkit

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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