Hub 5 Request

[Chris22044]

I recently upgraded to 1 Gig and was told I would be sent a Hub 5. I was therefore disappointed when a Hub 4 arrived. Calls to Customer Service to resolve the issue have been unsuccessful, but I was told that there is a form on the Virgin Media website to request a Hub 5. I can't see such a form anywhere. Anyone know how to find it?

[Tudor]

Hub5 is still invitation only. No date available for full release.

[Chris22044]

Then why was I told I would get one? Why was I subsequently told I could request one via the website?

[jpeg1]

The sales people will tell you ANYTHING to get their commission. 

[Chris22044]

Can anyone confirm whether or not there is a request form on the website?

[carl_pearce]

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@Chris22044 wrote:

Can anyone confirm whether or not there is a request form on the website?

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No, there isn't.

[Matthew_ML]

Hey Chris22044, thank you for reaching out and I am sorry you got a Hub4 when you were expecting a Hub5.

As mentioned Hub5 is only on a invite request as of now, however the Hub4 is more that capable of handling a 1Gb speed.

There is also no form on the website and I am sorry you were told this.

How has your connection been since upgrading? Thanks 

[josh94]

Forum team are wrong - you can get one now from [MOD EDIT: Removed] its publicly available as of today 10am.

[legacy1]

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@josh94 wrote:

Forum team are wrong - you can get one now from [MOD EDIT: Removed] its publicly available as of today 10am.

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So its released then.😋 

[josh94]

Yeah from 10AM - a lot of the live chat and teams are not aware of this, the communication within VM is shocking, but not surprising.