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Hub 4

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Stythinator
Problem sorter

on ‎13-09-2021 23:33

Just wanting my Connection to be looked at by someone from VM. I will post details after this Post.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to Stythinator

on ‎03-10-2021 08:53

Thank you for updating the thread stythinator. 

 

I just wanted to check in and see if you have received any updates regarding this?

 

 

Nat
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Stythinator
Problem sorter
In response to Natalie_L

on ‎03-10-2021 16:38

Nope. No update what so ever ... I think i am going to have to call up tomorrow and get someone to look into it. There is notes on my account about it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Akua_A
Forum Team
Forum Team
In response to Stythinator

on ‎05-10-2021 16:48

Thank you for letting us know @Stythinator.

 

I have had a look into your account and I can see you very recently spoke to our team regarding this. Has the issue been fully resolved with our team? Do you need any further help? 

 

Thanks,

Akua_A
Forum Team

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Stythinator
Problem sorter

on ‎07-10-2021 20:09

I wouldn't say it was "resolved" however i have had no choice but to downgrade the package back to 600m. The £35 for the Hub 4 was credited as a good will and they have managed to get my bill down to £95 however manager has applied £4 rolling credit every month which makes it back to the original price of £91. I get to keep the Hub 4 which i'm happy about .... Just a shame i was miss sold a product which isn't for my area.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Akua_A
Forum Team
Forum Team
In response to Stythinator

on ‎10-10-2021 08:45

Thank you for the update @Stythinator,

 

We apologise again for the experience that you have had regarding this. Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
Forum Team

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