on 13-09-2021 23:33
Just wanting my Connection to be looked at by someone from VM. I will post details after this Post.
Answered! Go to Answer
on 03-10-2021 08:53
Thank you for updating the thread stythinator.
I just wanted to check in and see if you have received any updates regarding this?
on 03-10-2021 16:38
Nope. No update what so ever ... I think i am going to have to call up tomorrow and get someone to look into it. There is notes on my account about it.
on 05-10-2021 16:48
Thank you for letting us know @Stythinator.
I have had a look into your account and I can see you very recently spoke to our team regarding this. Has the issue been fully resolved with our team? Do you need any further help?
Thanks,
on 07-10-2021 20:09
I wouldn't say it was "resolved" however i have had no choice but to downgrade the package back to 600m. The £35 for the Hub 4 was credited as a good will and they have managed to get my bill down to £95 however manager has applied £4 rolling credit every month which makes it back to the original price of £91. I get to keep the Hub 4 which i'm happy about .... Just a shame i was miss sold a product which isn't for my area.
on 10-10-2021 08:45
Thank you for the update @Stythinator,
We apologise again for the experience that you have had regarding this. Please do not hesitate to contact us if you need any further help.
Thanks,