on 13-09-2021 23:33
Just wanting my Connection to be looked at by someone from VM. I will post details after this Post.
Answered! Go to Answer
on 07-10-2021 20:09
I wouldn't say it was "resolved" however i have had no choice but to downgrade the package back to 600m. The £35 for the Hub 4 was credited as a good will and they have managed to get my bill down to £95 however manager has applied £4 rolling credit every month which makes it back to the original price of £91. I get to keep the Hub 4 which i'm happy about .... Just a shame i was miss sold a product which isn't for my area.
on 13-09-2021 23:34
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 13-09-2021 23:35
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 0.299999 | 38.605377 | QAM256 | 25 |
1 | 139000000 | 1.000000 | 38.605377 | QAM256 | 1 |
2 | 147000000 | 0.700001 | 38.605377 | QAM256 | 2 |
3 | 155000000 | 0.599998 | 38.605377 | QAM256 | 3 |
4 | 163000000 | 0.500000 | 38.983261 | QAM256 | 4 |
5 | 171000000 | 0.299999 | 38.605377 | QAM256 | 5 |
6 | 179000000 | 0.500000 | 38.605377 | QAM256 | 6 |
7 | 187000000 | 0.400002 | 38.605377 | QAM256 | 7 |
8 | 195000000 | 0.500000 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 0.299999 | 38.605377 | QAM256 | 9 |
10 | 211000000 | -0.200001 | 38.605377 | QAM256 | 10 |
11 | 219000000 | -0.799999 | 38.983261 | QAM256 | 11 |
12 | 227000000 | -1.500000 | 38.605377 | QAM256 | 12 |
13 | 235000000 | -2.200001 | 38.605377 | QAM256 | 13 |
14 | 243000000 | -2.099998 | 38.605377 | QAM256 | 14 |
15 | 251000000 | -1.799999 | 38.983261 | QAM256 | 15 |
16 | 259000000 | -1.200001 | 38.605377 | QAM256 | 16 |
17 | 267000000 | -0.500000 | 38.983261 | QAM256 | 17 |
18 | 275000000 | 0.500000 | 38.983261 | QAM256 | 18 |
19 | 283000000 | 0.799999 | 38.983261 | QAM256 | 19 |
20 | 291000000 | 0.400002 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 0.000000 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 0.400002 | 38.983261 | QAM256 | 22 |
23 | 315000000 | 0.500000 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 0.500000 | 38.983261 | QAM256 | 24 |
26 | 339000000 | 0.500000 | 40.366287 | QAM256 | 26 |
27 | 347000000 | -0.099998 | 38.605377 | QAM256 | 27 |
28 | 355000000 | -1.000000 | 38.983261 | QAM256 | 28 |
29 | 363000000 | -1.299999 | 38.983261 | QAM256 | 29 |
30 | 371000000 | -1.500000 | 38.983261 | QAM256 | 30 |
31 | 379000000 | -1.900002 | 38.605377 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 759 |
33 | Locked | 42 | -2.0 | 11544557 | 0 |
on 13-09-2021 23:35
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 50.270599 | 5120 KSym/sec | 64QAM | 5 |
2 | 39400000 | 50.520599 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 50.270599 | 5120 KSym/sec | 64QAM | 3 |
4 | 25800000 | 50.020599 | 5120 KSym/sec | 64QAM | 6 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 13-09-2021 23:36
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076+voc-b.cm |
Primary Downstream Service Flow
SFID | 145016 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 145015 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 13-09-2021 23:43
on 13-09-2021 23:47
I would defiantly say the speed to the hub is slower than the minimum guaranteed speed as suggested. I am using an up to date PC with 1GB Network card along with a Cat6 cable. I have tried a Cat5 cable and no difference. I have done the same tests on different PC's (Alienware) along with nothing running in the background and no Anti-Virus installed etc.
14-09-2021 00:42 - edited 14-09-2021 00:43
It seems speed tests are a waste of time like whats the point in showing good on a speed test yet a download somewhere is slow.
I do wonder how the speed is done in hub 4 with realspeed and wonder if its a problem like how can speed test to hub be slower then to PC? seems odd...
on 16-09-2021 11:29
Hi Stythinator
Thanks for posting.
The speeds we're sending to the router are fine as I've checked these.
Can you try using at Cat 6 cable if possible? Let me know how you get on 🙂
Best,
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on 18-09-2021 17:34
Yes i have tried a Cat 6 Cable.
I'm confused as to why i only have 1 , 3.1 Channel ... Seems i have the Hub 4 which runs on the 3.1 network surely all my channels should be on it rather than just one? makes no sense .....