Hub 4 upgrade no return instructions for Hub 3

[Essgee]

Have just received my Hub 4 but there was no documentation at all in the box and no return instructions for the old kit. Do I need to return the Hub 3 or not?

[Gareth_L]

Sorry to hear that Essgee

Can you please let us know once the box has been collected 

Gareth_L

[Essgee]

Hub has at last been collected.

[philb81]

Not just me then. I received my hub 4 and didn't have any info regarding shipping my HUB 3 back. Just had an email saying I still haven't returned my hub 3.

Any chance I can have a return pack sent out so I can send it back.

[Essgee]

Good luck with getting a returns label. I tried really hard but only got a curt email asking when they could collect it. I expect you’ll get the same, it really shouldn’t be this difficult.

[philb81]

Found a better way https://www.collectplus.yodel.co.uk/virgin

[Essgee]

Well done, cross with myself now for not finding that option. Just hope it ends up at the right place lol

[philb81]

😂well they can't say I haven't tried lol

[Zak_M]

Keep us posted @philb81, 

If nothing materialises with the returns labels then do let us know & we can arrange for this to be picked up. 

Kind regards,

Zak_M

[philb81]

I have managed to send it back on Friday so fingers crossed it is on the way back now 🤞

[Gareth_L]

Hi philb81

Thanks for the update 

Returns can take around 10 days to be received scanned etc 

If you get any messages about this, Please let us know on here 

Gareth_L