Hub 4 upgrade no return instructions for Hub 3

[Essgee]

Have just received my Hub 4 but there was no documentation at all in the box and no return instructions for the old kit. Do I need to return the Hub 3 or not?

[jbrennand]

Yes - they are short of Hubs right now

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

[Essgee]

Thanks for the reply John. That assumes I have a return label to attach to the box unfortunately there was nothing in the Hub 4 delivery.

[jbrennand]

A VM person will respond here in a day or two and sort something for you

[Travis_M · Accepted solution]

Hi @Essgee

Thanks for posting on our community forum!

I'm going to drop you a private message now, please keep an eye on your inbox.

Regards

[Essgee]

All sorted now, thank you John and Travis

[Timwilky]

Same boat, nothing but hub4/power supply, no instructions.

Now an email telling me that I haven't returned my old hub. but nothing to say where to etc.

[Essgee]

Try a private message to Travis above and he may be able to sort you out too

[Travis_M]

Hi @Timwilky

Thanks for posting on our community forum!

Sorry to hear you're experiencing issues, i'm going to drop you an inbox now so we can get this sorted, please keep an eye on that.

Regards

[Essgee]

Despite Travis assuring me that a returns label would be sent to me nothing has arrived. I have now had a curt email asking when Virgin can collect there equipment. So I now have to wait in all day waiting for them this is such shoddy service it really makes me cross. I tried hard to do the right thing and the old hub is boxed up and ready to send and has been for over three weeks.