Hub 4 requesting cm ip address

[S13002931]

Hi

I took off hub 3 which was working fine and Plugged new hub 4 and done everything to activate my new hub, removed old one and got message from Virgin that they sent the signal to my house and still can’t get online, logged into the hub and status message says requesting cm ip address and the hub is flashing white fade in and out. Is there a problem with the internet or it just the signal to my new hub?

pls help

[MikeRobbo]

Try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

[S13002931]

Done that already , nothing. Same issue. Requesting CM IP address.

I am more than happy to plug my hub 3 back in and jump back in gaming. But curious why hub4 isn’t connected 

[MikeRobbo]

Try the Hub 3. If it works it means the Hub 4 never got activated.

If it doesn't work it means the Hub 4 activation process is still taking place so get it reconnected asap.

[S13002931]

Hub 3 didn’t work now 😄 

so it means hub 4 is being activated. 

I shall wait thanks 

[S13002931]

Been 2 hours now. Neither hub 3 nor hub 4 works.

hub 3 was fine before I plugged hub 4 ! Any official virginmedia staff who can look at it please ?

thanks

[MikeRobbo · Accepted solution]

Some Hub 4 are taking a few hours to activate for some reason.

Leave it overnight, if it is still the same phone in to get it re-activated.

[S13002931]

Ok

[S13002931 · Accepted solution]

**bleep** for some reason they activated my old hub 3. It’s working fine. What to do with Hub 4 now ? 

should I plug it in and leave it over night ? It may get activated ? Or I need to ring virgin media ?  It’s weird. 

[Natalie_L]

Hi S13002931

Thank you for getting in touch and apologies for the delays.

Are you still receiving the service via the Hub 3 or has the Hub 4 now become active? 

If the issue is with the Hub 4 not being activated on the account, this is something we would need to do from our side. 

If you could please let me know how you are getting on and if you have had any updates, I will be happy to assist further 🙂 

Thanks