on 31-12-2021 22:21
M 500 Broadband since June using the Hub 4 as supplied. Previous Hub 3 never had any similar issue.
Daily reboot around 12:30 AM , disconnects the whole house. Reconnects around 10 minutes .
Had 2 x Engineer visits but nothing came out of it.
Please someone help for a lasting or ANY Solution
on 19-01-2022 09:27
Hello @shak2,
Welcome back, thanks for posting.
I am sorry for any issues with your Hub-4.
I located your account using your forums details, I am unable to see any issues with your Wi-Fi connection. Also your equipment is not showing any known errors on there. Please can you try doing a pinhole reset? Let me know how it goes.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 19-01-2022 13:34
Dear Hayley
Please see my last post as this issue is now fixed.
on 21-01-2022 13:50
Hi Shak2,
Thanks for coming back to us and updating the thread to let us know things are sorted for you now.
If you have any further issues, you know where we are.
Take care and enjoy your weekend.
Thanks,
on 21-01-2022 16:00
Thanks
I am hoping others havig similar issues catch on to this and I sincerely hope its sorted for them too as I understand how it can really discourage someone especially when Virgin Media Is the BEST for Broadband .
on 23-01-2022 17:02
Hi shak2,
Of course. We do always work hard to get any issues that customer's are experiencing put right and sometimes it may take us longer than we'd like but we don't give up.
For now, enjoy the connection as it's working as it should be 🙂
Take care,
on 23-10-2022 17:45
Hi,
I am having a very similar issue here. Had VM here for 3 and a half years and been excellent speed and stability. Upgraded to 1gb broadband end of August and VM replaced our hub 3 with a hub 4. Since then hub auto reboots minimum once a day but often more. I also work from home so this is a real issue. Have had an engineer out who said he "boosted" the signal but the problem remains. Before you ask have tried resetting hub, have got new wifi pods, have checked all cable connections. The only ethernet connection I have is the Tivo box, everything else is wifi. Have just set up a BQM now and link is here:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/76952ee97d53c7e5f7f01d3ae71e3136ab...
Thanks
on 23-10-2022 17:46
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | -4.1 | 38.6 | QAM256 | 25 |
1 | 138750000 | -3.1 | 38.6 | QAM256 | 1 |
2 | 146750000 | -3.4 | 38.6 | QAM256 | 2 |
3 | 154750000 | -3.8 | 38.6 | QAM256 | 3 |
4 | 162750000 | -3.7 | 38.6 | QAM256 | 4 |
5 | 170750000 | -3.8 | 38.6 | QAM256 | 5 |
6 | 178750000 | -4 | 38.6 | QAM256 | 6 |
7 | 186750000 | -3.8 | 38.6 | QAM256 | 7 |
8 | 194750000 | -3.9 | 38.6 | QAM256 | 8 |
9 | 202750000 | -4.1 | 38.6 | QAM256 | 9 |
10 | 210750000 | -4.1 | 38.6 | QAM256 | 10 |
11 | 218750000 | -4.2 | 38.6 | QAM256 | 11 |
12 | 226750000 | -4.1 | 38.6 | QAM256 | 12 |
13 | 234750000 | -4.5 | 38.6 | QAM256 | 13 |
14 | 242750000 | -4.7 | 38.6 | QAM256 | 14 |
15 | 250750000 | -5.2 | 37.6 | QAM256 | 15 |
16 | 258750000 | -5.4 | 37.6 | QAM256 | 16 |
17 | 266750000 | -5.5 | 37.6 | QAM256 | 17 |
18 | 274750000 | -5.5 | 37.6 | QAM256 | 18 |
19 | 282750000 | -5.2 | 37.6 | QAM256 | 19 |
20 | 290750000 | -4.7 | 37.6 | QAM256 | 20 |
21 | 298750000 | -4.2 | 38.6 | QAM256 | 21 |
22 | 306750000 | -4.2 | 38.6 | QAM256 | 22 |
23 | 314750000 | -4.3 | 38.6 | QAM256 | 23 |
24 | 322750000 | -4.1 | 38.6 | QAM256 | 24 |
26 | 338750000 | -3.7 | 39 | QAM256 | 26 |
27 | 346750000 | -3.8 | 39 | QAM256 | 27 |
28 | 354750000 | -4 | 38.6 | QAM256 | 28 |
29 | 362750000 | -4.1 | 39 | QAM256 | 29 |
30 | 370750000 | -4.1 | 38.6 | QAM256 | 30 |
31 | 378750000 | -3.9 | 39 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 37.636276 | 0 | 0 |
16 | Locked | 37.636276 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 37.636276 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 37.636276 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
37 | 94 | 4K | 1840 | QAM4096 | 424 |
37 | Locked | 40 | -5.3 | 79444896 | 24 |
on 23-10-2022 17:47
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 41 | 5120 KSym/sec | 64QAM | 6 |
2 | 53700000 | 42.3 | 5120 KSym/sec | 64QAM | 5 |
3 | 39400000 | 40.5 | 5120 KSym/sec | 64QAM | 7 |
4 | 32600000 | 40.3 | 5120 KSym/sec | 64QAM | 8 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 23-10-2022 17:47
Time Priority Description
Wed 12/10/2022 14:12:47 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 12/10/2022 14:34:24 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 12/10/2022 22:56:54 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 13/10/2022 14:34:33 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 14/10/2022 05:43:24 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 14/10/2022 08:46:37 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 14/10/2022 14:34:24 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 15/10/2022 14:32:39 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 15/10/2022 21:00:23 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:20 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 17/10/2022 12:47:57 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 17/10/2022 14:34:19 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 18/10/2022 04:07:55 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 18/10/2022 05:38:50 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 18/10/2022 12:39:09 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:20 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 19/10/2022 17:41:21 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:20 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 19/10/2022 21:35:20 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 20/10/2022 00:09:42 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 20/10/2022 22:47:47 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 20/10/2022 23:15:14 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 21/10/2022 14:02:33 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 21/10/2022 14:02:44 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 21/10/2022 14:02:53 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:22 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 21/10/2022 23:28:26 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 21/10/2022 23:28:36 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 21/10/2022 23:29:03 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 22/10/2022 04:56:43 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:21 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 22/10/2022 08:19:06 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 22/10/2022 13:15:15 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 22/10/2022 16:14:18 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:18 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 22/10/2022 18:58:19 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 22/10/2022 19:24:57 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:18 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 23/10/2022 01:33:14 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 25-10-2022 19:24
Hi TooManyShoes,
Thank you for your post to us here on the Community.
I am sorry to hear you are experiencing issues with your broadband service.
I have taken a look from our side and cannot see any issue in your area and your Hub appears to be running within specification.
To confirm, is your Hub dropping at certain times like the issue stated in the original post?
Thanks,