Hub 4 overheating and making a loud whirring noise

[Fergujj]

Hi, I had a Hub 4 installed about 6 weeks ago. However, it's now making a loud whirring noise and is warm to touch. It's positioned away from direct sunlight in a fairly well ventilated / dust free room. Should I be concerned? 

[Adduxi · Accepted solution]

Sounds like it maybe needs the dust hoovered out? The Hub 4 takes air in from the bottom I believe so it can also suck up dust over time. 

[John_GS]

Hi Fergujj

Thanks for posting and welcome to the community.

I am sorry to hear that the hub is making that noise and also hot to touch. The advice from adduxi regarding the hub 4 is correct (thanks as always) but I can see you've spoke to the team since the post, got an engineer out who's attended and sorted this 🙂

Keep us posted if you need further assistance.

Kind regards,

[Fergujj]

Hi John, 

Yes, we had a visit this morning from Marcel who has replaced the noisy Hub 4 with a new one. 

Silence is golden! 👍

[Akua_A]

Glad to hear that the issue has been resolved @Fergujj.

Please continue to monitor the hub and let us know if you need any further help.

Thanks,