Hub 4 - Loss of Service

[Reneqxde]

At this point I feel like a problem magnet - my internet has been working fine up until this morning, the hub light keeps pulsing white and then will occasionally flash blue quite quickly - I've also noticed the hub light seems to go off completely and it repeats the cycle, almost like its rebooting instelf. I briefly see the WiFi connection show up but it always ends up being connected without internet. I recently had an engineer visit to fix a TV related issue and he also sorted out a bunch of cabling issues he'd noticed so I can't imagine it's that - upon inspection all my cables are where they should be and rebooting the hub isn't doing much either. Any advice on what could be causing this would be appreciated!

[Steven_L]

Hello Reneqxde,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection at the moment. 

I have been able to look into this and can see that an engineer visit has been booked for you, if you get the chance, please can you let us know how the visit goes 🙂

Kind Regards,

Steven_L