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Hub 4 Booting Up

jackosito
Just joined

on ‎01-10-2021 16:55

Hello,

Received our Hub 4 today. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. It's been about 3 hours, anything else I am forgetting to do? 

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎01-10-2021 17:22

It’s possible that it has not been activated, 

Call Customer Services on 0345 454 1111 or if you have a VM landline 150


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jackosito
Just joined
In response to Tudor

on ‎01-10-2021 17:32

Ah okay, what information will I need to give for activation do you know? 

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Tudor
Very Insightful Person
Very Insightful Person
In response to jackosito

on ‎01-10-2021 22:48

Just your account number.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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David_Bn
Forum Team
Forum Team
In response to jackosito

on ‎04-10-2021 09:37

Thanks for your post on our Community Forums @jackosito and a very warm welcome to you!

 

Can you please confirm if you've been able to speak to our team and have the installation on the new Hub 4 completed?

 

Kindest regards,

David_Bn

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