Hub 4 AC Adapter

[Duncanneale]

Same for me. Just received my Hub4 with wrong adaptor cable. Why haven’t Virgin got a system implemented to stop this happening after 12 months.?? No answers from any Virgin representative I note. Bad customer service to say the least. Technician booked in for him to deliver correct adapter. Would think the technicians would have better things to do rather than be glorified delivery drivers. 

[CowlingSimon]

Absolutely shocking 😡

[Robert_P]

Hello Duncanneale

Sorry to hear of the mix up with the power supply for your Hub 4, we appreciate the frustration this can cause. Thanks for taking the time to raise this via the forums and welcome to the community.

We can see this has been arranged for you as discussed, please let us know how the delivery is and if this resolves the issue.

Rob

[legacy1]

I don't know why VM made this problem in the first place all they had to do was supply one PSU that will work with every hub they throw out 12V at 5 amps since the hubs only pull as much amps they need it will be fine.

[Duncanneale]

The Question is Why are Virgin Media still sending these Hubs out with the wrong adapter in them.?? Mine is sorted now but the delay was very frustrating. 

[Tudor]

It’s probably because it’s a refurbished hub.

[Ayisha_B]

We do apologise for the inconvenience caused @Duncanneale and I will certainly pass on the feedback. 

Let us know if we can help with anything else.