after reading that the hub 3 was being upgrade i decide to go for the hub 3 from my hub 2ac in the news paper report they said it was free for existing customer , Wrong they have charged me £25 for it is this right if so the news paper report is wrong
The Hub 3 router comes as standard for new customers.
If you still have one of Virgin Media's older routers, and have checked you're on a decent deal (seeabove) you can get request the Hub 3 for free by calling it on 0345 454 1111 or through your online account - and you won't need to sign up to a new contract to get one.
For the link to a "free" Hub3 replacement see below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! Also the "small print" says its only for customers who have been alerted to the offer through their VM accounts ! https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Virgin has been sending me marketing information for the past three months. I finally switch to their services this past seven days and it's been a horror story. First, they sent me numerous messages that the hub had been delivered when that wasn't the case. Now after installing my devices cant connect because there's a connection problem. I haven't had access to internet at home for 7 days.
Called the customer service for help, the response was they couldn't help because they were also experiencing down time. At this rate, I might have to cancel my contract.