Have had 2 hub3 delivered both showing same fault. WPS client will not load. WPS lights up with pairing arrows does not connect to virgin mobile or pair with any device. Have accessed hub settings and getting the again message or unexpected fault. I have spent 3 weeks and several hours on to faults service had phone cut 3 times when tech does not know answer. Please help as very frustrated.
Thank you for reaching out to us in our community and welcome, I am sorry to hear you have had an issue with our router, I have had a look at thing our end and can see there is currently an SNR issue in your area (Signal to Noise Ratio) this was reported under ticket number F008395481 on 11/09/20 and the estimated fix date is 18/09/20 @ 09:00.
Thank you for your efforts, but still no WPS client loading. Please try again message. Have shutdown any domestic item and disconnected lan to desktop pc. Have now paid £35 to virgin for 3hub and bought booster for £20 just to enable signals that were excellent before this episode.
Have been customer for 23years now starting to think about alternatives.
Thanks so for popping back - as mentioned, we have no known area issues linked to your account at the moment. I have gone through a few other checks also; we can see it's been around 7 days since the Hub was last rebooted, we have no errors showing and all signal levels are within the parameters we would expect for your package and equipment.
What WPS client are you trying to connect - maybe some of our Community may be able to offer further assistance.