Hi, I’ve been a long term user of Virgin Media broadband service with no major issues until recently.
It started a few months ago when I began to noticed the Router (a Hub 3) was rebooting itself, only infrequently at first but in recent days much more often. I’m now accessing the Routers Network log and can see lots of “error” msgs I’m hoping will point to the problem that’s causing the reboots.
I've tried 'pasting in' a copy of the log entries into this post but it doesn't seem to work, how do I get a copy of the log onto the Forum post ?
Here are a couple of example error msgs (there are a lot more with a lot more detail):-
TFTP failed - Request sent
SYNC Timing Synchronization failure
How do I get this information to someone on the technical side of Virgin Media who might understand what is going on.
post the Network logs along with all the data from the Downstream & Upstream pages of the Router Status.
I think if you just copy and paste them in (may need 3 separate posts) then when you press "post" the forum software should strip out any sensitive data and allow it to post - you may have to hit the "post" button a couple of times whilst it works its magic to remove your MAC addresses etc.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Woah, those downstream power levels are quite a bit over the upper limit - upstream's looking not bad which makes a nice change! You need an attenuator putting in the line to drop the levels somewhat or, probably even better, your connection being moved to a different tap in the street cabinet. You'll need an engineer visit to do either of these as they'll need to check the levels afterwards. Either call in to customer services and really be insistent on a visit or hang on for a member of the forum team to get to this thread and offer to contact you directly.
Welcome to our forums and thank you for posting. I do apologise that you've been experiencing broadband issues, there should be no problem getting this sorted for you.
As jem101 has mentioned above, your downstream power levels are far too high and we can see the same from our end. I'd like to get an engineer visit arranged to resolve this fault. I'll send you a private message now to clear account security, please head to the purple envelope in the top right corner to respond.