Hub 3 red light

[Philip111]

Had the modem for over 5 years. No issues until last month or so but now service is degraded. Permanent red light now but not hot and nothing has changed. Checked it is set to router and not modem only. Power cycled and factory reset but still with red light. I believe modem is faulty and hope moderators can arrange for a replacement. Thanks Philip 

[lotharmat]

---

@Philip111 wrote:

Just to confirm that the engineer visited as expected. He said the levels are ok but the hub was failing due to age (probably). He replaced it with another and service seems fine since. Many thanks to everyone here for their help. Much appreciated. I have one extra question. The new hub has a new WiFi ID and “passphrase” as I expected. The passphrase looks random and hard to guess so I am using it for now. If they are actually vulnerable I will change ASAP but I am rather busy at the moment. 
Regards, Philip 

---

Nice - glad it is sorted!

[Zak_M]

Really glad to hear that this has been sorted for you @Philip111 

Kind regards,

Zak_M