on 07-07-2021 13:19
Hi
My hub 3 has a constant red light showing and also feels warm. It's placed on my TV unit out in the open and have tried switching it off for a few hours then rebooting it but it's still got a constant red light. I'm worried about the fire implications as its associated with the hub over heating. What's my next course of action to remedy this.
Thanks Craig
on 07-07-2021 13:48
Even if it is a false positive - VM need to book an engineer asap to change!
on 07-07-2021 13:50
Hi @Lomander73,
Welcome back to our community forums.
Sorry to hear you are experiencing this overheating issue with your hub 3. We can understand your concern and we want to do our best to help. Just to clarify do you have a red power light or a red WIFI light? You may also find the following link useful https://www.virginmedia.com/help/virgin-media-no-wifi-connection-hub3.
Please get back to me when you can.
Thanks,
on 07-07-2021 14:23
having your router in the tv unit is a bad idea its ideal to be placed in the open not near anything like tv your phone line if its wireless even near pc montiors can effect wifi signals and cooling of the router
on 07-07-2021 14:46
It's *on* his TV unit - Out in the open.
on 07-07-2021 15:50
Hi @Lomander73,
I would like to arrange an engineer to come out and get this checked over for you. If it needs replacing this can be done at the visit.
Will pop you a PM now so we can confirm some details.
Thank you
on 07-07-2021 15:56
T
on 07-07-2021 17:37
Hi @Lomander73,
Thanks for confirming the details via PM
I have arranged for an engineer to come out. Should you find the time and date unsuitable, feel free to re-schedule via your online account.
Let us know how the visit goes.
Cheers