on 11-04-2022 11:54
Ever since the engineer left, the hub shows an orange light, not white power light, also the app won’t connect to the hub. I have tried the pinhole reset, but it’s still the same?
on 11-04-2022 15:20
on 11-04-2022 15:30
Not sure, download seems a bit slow at 89mbps, and Wi-Fi patchy
on 14-04-2022 09:47
Thanks for the response there,
Can I ask whether that 89mbps reading is from a wired connection?
Thanks,
on 14-04-2022 09:55
Yes
on 18-04-2022 09:28
Hi @Chadders17,
Thank you for confirming. If you haven't done so already, can you please follow the below steps?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If after following the above steps you're still being presented with an orange/amber or red light, please respond to the private message that I'll send to you shortly so we can investigate further.
Thanks,
on 18-04-2022 10:53
Hi @Chadders17,
Thank you for getting back to me via private message so promptly.
As discussed, I've arranged for a technician visit to go ahead. I'm unable to confirm the date/time of the booking publicly, but you can check and manage/reschedule the appointment if needed via your My Virgin Media online account.
Let us know how it goes.
Thanks,