Virgin Media Community

[Nigel1971]

I’m trying to reconfigure my router settings, mainly the wireless as my speeds were only 50mb but ok via Ethernet. The connection isn’t the issue but while it was a bit flakey for the first few days it improved.

The issue is I can’t get the reset on the back of the hub 3 to work properly, probably because of it getting a bit warm. It has worked after about 6 attempts but this isn’t normal surely.

[Pars]

Perhaps you weren't pressing the button for long enough?

[Nigel1971]

No, I was holding it for ages and nothing, got sent a new hub today and the only thing not working is the phone since changing it over.

[Megan_L]

Hi Nigel1971,

Thanks for using the forums to get this issue with your HUB/Landline looked into, sometimes after a HUB change it can take sometime for them to connect up again, seen as it has been a few days since you last posted can I ask if this has now been resolved?

If not then please let me know and we can continue to to troubleshoot 🙂

Thanks,

Megan_L