on 04-06-2022 15:43
My Hub 3 light is permanently red. It is not overheating and in a well ventilated spot. Started about a week ago. Tried multiple resets etc and still turns to red. I am a highly skilled technicians so I know what I am doing. Does the hub need replacing and can someone from VM reading this message arrange that?
LouisB
Answered! Go to Answer
05-06-2022 09:36 - edited 05-06-2022 09:37
Always good to have highly qualified technicians who know what they are doing on here.
Unless you have the hub in modem mode then you will indeed need a new hub. The VM forum team will get to you soon. Meanwhile keep the hub well ventilated and maybe unplug it overnight.
05-06-2022 09:36 - edited 05-06-2022 09:37
Always good to have highly qualified technicians who know what they are doing on here.
Unless you have the hub in modem mode then you will indeed need a new hub. The VM forum team will get to you soon. Meanwhile keep the hub well ventilated and maybe unplug it overnight.
on 05-06-2022 10:33
Yep, saw the details about modem mode (and I have thought about it) but to be honest the new Hub 3 has worked very well even with the red light on and boosted the wifi in the premises so much I discarded the need for a separate wifi/router. Props to Virgin it is a decent piece of kit.
LouisB
on 05-06-2022 10:46
HI Louisb52, thanks for the message and sorry to hear that there is an issue with the hub, this may need a replacement. I will send you a private message so that this can be looked into for you. - Chris