Virgin Media Community

[WTFhappened]

I have a Hub 3 which has been in use for about 2-3 months.

It's recently started resetting itself to the default password.  This happens when I switch off the power  to it  - the next time I switch it on the password has been reset again.

Am having to leave it switched on all the time now as its getting annoying to change the password each time.

[jbrennand]

Have you tried the pinhole reset to factory settings without turning off ?  Push the pin in firmly till it "stops" and hold for a timed (not guessed) 40 seconds  – don’t turn it off.  This has sorted the same issue for a number of people over the last few weeks.

[legacy1]

Guess thats a bug VM missed some how so just leave it on.

One interesting thing you could check is change the password go to modem mode with a PC and get internet working then power the hub off then on see if it resets.

[Shelke · Accepted solution]

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@legacy1 wrote:

Guess thats a bug VM missed some how so just leave it on.

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Sound more like a faulty hub 3. Even the Superhub 1 to 2s to do this exact fault when they're failing and need replaced. The customer has only had it near 3 months, so it could have been a returned hub nearing the end of its life.

[WTFhappened]

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@jbrennand wrote:

Have you tried the pinhole reset to factory settings without turning off ?  Push the pin in firmly till it "stops" and hold for a timed (not guessed) 40 seconds  – don’t turn it off.  This has sorted the same issue for a number of people over the last few weeks.

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Thanks for the tip.  Have just tried reseting for 40 sec but I get the same results... the password is reset to default

[WTFhappened]

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@legacy1 wrote:

One interesting thing you could check is change the password go to modem mode with a PC and get internet working then power the hub off then on see if it resets.

Yes, had already tried this but didn't work. thanks

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[WTFhappened]

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@Shelke wrote:

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@legacy1

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Sound more like a faulty hub 3. Even the Superhub 1 to 2s to do this exact fault when they're failing and need replaced. The customer has only had it near 3 months, so it could have been a returned hub nearing the end of its life.

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Yes thats what I was thinking.  I was hoping a Virgin media tech would reply to this message and offer to send one out to me - as I have seen on other similar posts... otherwise it means getting them on the phone which is an absolute nightmare!

[griffin]

I can't see the point of doing a FR when the Hub is doing a FR itself.

There have been a couple of posts on here recently, where VM updates have reset the Hub, the Network logs may yield a few clues.

If this is not the case, then I would tend to agree with Shelke that the Hub is faulty.

[WTFhappened]

I don't think its being caused by updates as it happens every single time I power down the hub and then switch it on again

[legacy1]

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@WTFhappened wrote:

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@legacy1 wrote:

One interesting thing you could check is change the password go to modem mode with a PC and get internet working then power the hub off then on see if it resets.

Yes, had already tried this but didn't work. thanks

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What you mean by didn't work? Does your PC not get internet?

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