on 28-01-2023 16:07
So, I received my Hub 3 this afternoon and I did all the self install as instructed. I have checked and rechecked ten times but not even once has a light come on on the hub.
Is this an issue with the hub or with the power supply?
on 28-01-2023 16:22
Check the mains cable is fully pushed onto the Hub's power supply.
Our Hub3's power supply is just a little warm to touch when it has been on for several hours.
Check the rear of the Hub3 it has a tiny On/Off switch next to the power cable.
If you have a multimeter check the 3A plug fuse and the Hub's power supply should be delivering about 12 volts DC
on 28-01-2023 16:25
I assure you I have checked, checked and rechecked the cables, made sure the hub is turned on at the back and even tried a different wall socket.
on 28-01-2023 17:54
Clearly it is a defect.
Call the Pre-installation and delivery team on 0800 052 1734
or Customer Support on 0345 454 1111
on 28-01-2023 18:30
Have you checked the tiny switch on the back of the Hub3, it’s easily missed.
on 28-01-2023 18:36
As above I've made sure that is switched on