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Lemarie
Joining in
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Hub 3 connection problem

Virgin has been sending me marketing information for the past six months. I finally switch to their services seven days ago and it's been a horror story. First, they sent me numerous messages that the hub had been delivered when that wasn't the case. Now after installing the kit, my devices cant connect because there's a connection problem. I haven't had access to internet at home for 7 days. 

Called the customer service for help, the response was they couldn't help because they were also experiencing down time. At this rate, I might have to cancel my contract. 

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jbrennand
Alessandro Volta
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Message 2 of 2
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Re: Hub 3 connection problem

Did you call in to "activate" the Hub ?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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