Virgin has been sending me marketing information for the past six months. I finally switch to their services seven days ago and it's been a horror story. First, they sent me numerous messages that the hub had been delivered when that wasn't the case. Now after installing the kit, my devices cant connect because there's a connection problem. I haven't had access to internet at home for 7 days.
Called the customer service for help, the response was they couldn't help because they were also experiencing down time. At this rate, I might have to cancel my contract.