I’ve moved into a new place and I decided to arrange the internet in advance (our letting agency stated they had a partnership with Virgin at this property).
Virgin offered me the quickstart setup (Hub 3) as they had this property registered with them already. Having moved in, I cannot find a wall socket for the life of me (just a phone one) and the one wire I see isn’t fitting with my router. There is an old Virgin Hub 2 router in the cupboard so is it sounding like the cable’s been cut? There is no way of using the Virgin phone socket, right?
I’ve been on the Virgin service for 3 1 hour stints today with no success, and I can’t find any help online. Is there an email I could write to because I can’t seem to find one?
Post a photo of what you have and someone who knows about installs can comment.
Calling VM ( 0345 454 1111 ) is best done at 08.00 (Mon-Sat) or 09.00 (Sun) when you can normally get through quickly with minimal wait times.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer though.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.