Hub 3 - Yellow Light since Installation

[Korojun]

Hi all,

I installed my new Hub 3 two days ago, and after some tinkering due to not having a Virgin wall socket I got the WiFi up and running. I was a bit confused as the light was clearly a solid yellow and not white as I was told it would be, but I tested the internet speed and it was as promised so I let it be. 

The WiFi worked fine all of yesterday, but then this morning it crashed (yellow light disappeared, it was trying to automatically fix itself but no luck) and I had to set it up all over again. After another 10 minutes of working it failed once more.

I was fine with letting it be yellow as long as it worked consistently at high speeds, but clearly the yellow light is indicating there is some problem with the consistency of the connection.

Would really appreciate some help with this.

Martin

[Korojun]

Great, thank you very much for the help.

[Travis_M]

Please do keep us updated with how your tech appointment goes @Korojun 🙂 

Regards

[Korojun]

Hi all,

The technician came by this morning and helped to replace my router. The light is now white and it seems to be working well!

Thanks again for all the help.

Martin

[Steven_L]

Thanks for coming back to us with the good news @Korojun, I'm glad that we could help to get this sorted for you from here.

Please get in touch if you have any further issues with your services.

Regards,

Steven_L