Engineer arrived yesterday I asked him what he was here for expecting him to say low snr but not to my surprise he said I'm here because your modem keeps rebooting lol
I tell him about the low snr he says its in the low 40's. Amazing!
So he gets busy checking the outside plastic box which had a splitter one for downstairs cable the other for upstairs, the one upstairs don't get used so it was disconnected hoping it would help ease the snr issue.
He then spoke to another person who said there's a network issue in the area? So until the area issue is sorted we won't know anything else.
However today I get a call from a friend saying the landline isn't working, the answerphone didn't cut in. Low and behold there's no dial tone on the line just a buzz? Another phone was plugged into the socket to eliminate a problem with the other phone.
Is this likely to be related to the work done on the box yesterday?
I'm so sorry for the problems you're experiencing with your telephone service as well as the ongoing problems with your broadband at the moment.
I've located your account to test the line, we're not detecting any errors from our end but as you've already tried an alternate handset and we know the socket is the correct socket as it worked previously, I'd like to arrange for another member of the team to come and take a closer look as soon as possible.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.