Hub 3 Red Light

[magpieanders]

Hi, 

My Hub 3 has a permanent red light on it. It says on the help screen that its overheating, but it's not hot and have tried turning off and resetting also. Still has a red light. 

Any suggestions to fix this?

Thanks 🙂

[Beth_G]

Hi magpieanders,

Welcome to the Community Forums, thank you for posting.

I'm sorry to hear you have a red light on your Hub 3. There are just some things we'd need to check before sending out an engineer to come and replace the Hub. 

Can you please confirm that the Hub is upright, and also in a clear and open space, so it can ventilate?

Thank you 😊

[magpieanders]

Hi,

Yes the hub is sat upright and all 4 sides of the hub have space on each side.

Thanks

[Travis_M]

Hi @magpieanders 

Thanks for your post

I'm going to drop you a private message now to confirm some more details so we can get this sorted, keep an eye on your inbox for a message from myself

Regards

[Paulina_Z]

Hi @magpieanders,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your red light on Hub issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.