Hub 3 Issues.

[MacmillaN]

Here are my stats for the Hub 3.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	7.8	40	256 qam	9
2	139000000	8.3	40	256 qam	1
3	147000000	8.4	40	256 qam	2
4	155000000	8.5	40	256 qam	3
5	163000000	8.5	40	256 qam	4
6	171000000	8.5	40	256 qam	5
7	179000000	8.3	40	256 qam	6
8	187000000	8.1	40	256 qam	7
9	195000000	8	40	256 qam	8
10	211000000	7.5	40	256 qam	10
11	219000000	7	40	256 qam	11
12	227000000	6.8	38	256 qam	12
13	235000000	6.4	40	256 qam	13
14	243000000	6.3	40	256 qam	14
15	251000000	6.5	40	256 qam	15
16	259000000	6.8	40	256 qam	16
17	267000000	7.3	40	256 qam	17
18	275000000	7.4	40	256 qam	18
19	283000000	7.3	40	256 qam	19
20	291000000	7.3	40	256 qam	20
21	299000000	7.4	40	256 qam	21
22	307000000	7.1	40	256 qam	22
23	315000000	7	40	256 qam	23
24	323000000	6.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	760	3165
2	Locked	40.3	1112	4930
3	Locked	40.3	711	5331
4	Locked	40.9	2912	5338
5	Locked	40.3	609	4504
6	Locked	40.3	747	4535
7	Locked	40.3	989	4184
8	Locked	40.3	862	3884
9	Locked	40.9	938	4965
10	Locked	40.3	749	3003
11	Locked	40.9	460	3017
12	Locked	38.9	665	3254
13	Locked	40.3	537	3388
14	Locked	40.3	663	3265
15	Locked	40.3	590	3468
16	Locked	40.3	949	3403
17	Locked	40.3	556	3417
18	Locked	40.3	742	3325
19	Locked	40.3	1054	3836
20	Locked	40.3	1056	4336
21	Locked	40.3	866	11036
22	Locked	40.3	826	10825
23	Locked	40.3	969	11004
24	Locked	40.3	983	11384

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	48.5	5120	64 qam	5
2	49600000	48.5	5120	64 qam	1
3	30100000	48.5	5120	64 qam	4
4	36600000	48.3	5120	64 qam	3
5	43100000	48.3	5120	64 qam	2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	19	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	5	0
5	ATDMA	0	0	9	0

 

Thanks

[Tudor]

Too many T3 an Post RS errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status. 

[MacmillaN]

These Logs are a few days after the power down of the hub.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	7.6	40	256 qam	9
2	139000000	8.3	40	256 qam	1
3	147000000	8.4	40	256 qam	2
4	155000000	8.4	40	256 qam	3
5	163000000	8.5	40	256 qam	4
6	171000000	8.5	40	256 qam	5
7	179000000	8	40	256 qam	6
8	187000000	8	40	256 qam	7
9	195000000	8	40	256 qam	8
10	211000000	7.5	40	256 qam	10
11	219000000	7	40	256 qam	11
12	227000000	6.6	38	256 qam	12
13	235000000	6.3	38	256 qam	13
14	243000000	6.3	40	256 qam	14
15	251000000	6.5	40	256 qam	15
16	259000000	7	40	256 qam	16
17	267000000	7.4	40	256 qam	17
18	275000000	7.4	40	256 qam	18
19	283000000	7.4	40	256 qam	19
20	291000000	7.3	40	256 qam	20
21	299000000	7.4	40	256 qam	21
22	307000000	7	40	256 qam	22
23	315000000	7	40	256 qam	23
24	323000000	6.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	25	0
2	Locked	40.3	25	0
3	Locked	40.3	27	0
4	Locked	40.3	41	0
5	Locked	40.3	35	0
6	Locked	40.3	31	0
7	Locked	40.3	27	0
8	Locked	40.3	31	0
9	Locked	40.9	36	0
10	Locked	40.3	35	0
11	Locked	40.3	33	0
12	Locked	38.9	30	0
13	Locked	38.9	26	0
14	Locked	40.3	22	0
15	Locked	40.3	16	0
16	Locked	40.3	45	0
17	Locked	40.3	21	0
18	Locked	40.3	31	0
19	Locked	40.3	28	0
20	Locked	40.3	40	0
21	Locked	40.3	43	0
22	Locked	40.3	40	0
23	Locked	40.3	26	0
24	Locked	40.3	33	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	48.5	5120	64 qam	5
2	49600000	48.5	5120	64 qam	1
3	30100000	48.3	5120	64 qam	4
4	36600000	48.3	5120	64 qam	3
5	43100000	48.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[David_Bn]

Good Morning @MacmillaN, thanks for your post and welcome back to our Forums!

I've looked into your local area, and can confirm that an local area outage is flagged and is estimated to be resolved on 21/10/22 at 14:10.

Do please come back to us after this time frame has passed and we'll take a closer look if this issue is still ongoing. 

Sorry for any inconvenience this may cause you.

Kindest regards,

David_Bn

[MacmillaN]

Thanks @David_Bn

Here are my router stats after the area outage.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 8 40 256 qam 9
2 139000000 8.5 40 256 qam 1
3 147000000 8.6 40 256 qam 2
4 155000000 8.6 40 256 qam 3
5 163000000 8.8 40 256 qam 4
6 171000000 8.8 40 256 qam 5
7 179000000 8.3 40 256 qam 6
8 187000000 8.4 40 256 qam 7
9 195000000 8.3 40 256 qam 8
10 211000000 7.8 40 256 qam 10
11 219000000 7.3 40 256 qam 11
12 227000000 7 38 256 qam 12
13 235000000 6.5 40 256 qam 13
14 243000000 6.5 40 256 qam 14
15 251000000 6.9 40 256 qam 15
16 259000000 7.3 40 256 qam 16
17 267000000 7.5 40 256 qam 17
18 275000000 7.5 40 256 qam 18
19 283000000 7.5 40 256 qam 19
20 291000000 7.4 40 256 qam 20
21 299000000 7.5 40 256 qam 21
22 307000000 7.3 40 256 qam 22
23 315000000 7.1 40 256 qam 23
24 323000000 6.6 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 76 0
2 Locked 40.3 117 3
3 Locked 40.3 93 0
4 Locked 40.9 111 0
5 Locked 40.3 69 13
6 Locked 40.3 63 0
7 Locked 40.3 85 0
8 Locked 40.9 81 0
9 Locked 40.9 71 0
10 Locked 40.3 129 0
11 Locked 40.3 69 0
12 Locked 38.9 108 0
13 Locked 40.3 109 0
14 Locked 40.3 86 0
15 Locked 40.3 80 43
16 Locked 40.9 179 0
17 Locked 40.9 91 0
18 Locked 40.9 114 0
19 Locked 40.9 103 0
20 Locked 40.3 131 0
21 Locked 40.3 122 0
22 Locked 40.3 92 10
23 Locked 40.3 87 0
24 Locked 40.3 120 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 23600000 49 5120 64 qam 5
2 49600000 49 5120 64 qam 1
3 30100000 48.8 5120 64 qam 4
4 36600000 48.8 5120 64 qam 3
5 43100000 48.8 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 3 0
5 ATDMA 0 0 0 0

[Paul_DN]

Hi MacmillaN,

Thank for reaching back out, I have had a look our end and can see the area issue has cleared however I can also see you haven't done a reboot recently since the issue occurred, please unplug the Router from the power and leave for 2 to 3 minutes then plug back in.

Regards

Paul. 

[MacmillaN]

Sorry for the delay in replying here is the modem after a reboot of modem

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	7.5	40	256 qam	9
2	139000000	8.1	40	256 qam	1
3	147000000	8.3	40	256 qam	2
4	155000000	8.4	40	256 qam	3
5	163000000	8.3	40	256 qam	4
6	171000000	8.4	40	256 qam	5
7	179000000	8	40	256 qam	6
8	187000000	8	40	256 qam	7
9	195000000	8	40	256 qam	8
10	211000000	7.4	40	256 qam	10
11	219000000	6.9	40	256 qam	11
12	227000000	6.5	38	256 qam	12
13	235000000	6.1	38	256 qam	13
14	243000000	6	40	256 qam	14
15	251000000	6.5	40	256 qam	15
16	259000000	6.8	40	256 qam	16
17	267000000	7.3	40	256 qam	17
18	275000000	7.1	40	256 qam	18
19	283000000	7	40	256 qam	19
20	291000000	7	40	256 qam	20
21	299000000	7	40	256 qam	21
22	307000000	7	40	256 qam	22
23	315000000	6.9	40	256 qam	23
24	323000000	6.4	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	8	0
2	Locked	40.3	14	0
3	Locked	40.3	15	0
4	Locked	40.3	26	0
5	Locked	40.3	31	0
6	Locked	40.3	17	0
7	Locked	40.3	24	0
8	Locked	40.3	25	0
9	Locked	40.3	23	0
10	Locked	40.3	13	0
11	Locked	40.3	17	0
12	Locked	38.9	16	0
13	Locked	38.9	9	0
14	Locked	40.3	14	0
15	Locked	40.3	10	0
16	Locked	40.3	24	0
17	Locked	40.3	9	0
18	Locked	40.3	13	0
19	Locked	40.3	11	0
20	Locked	40.3	14	0
21	Locked	40.3	22	0
22	Locked	40.3	22	0
23	Locked	40.3	24	0
24	Locked	40.3	25	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600039	48.8	5120	64 qam	5
2	49599990	49	5120	64 qam	1
3	30100000	48.8	5120	64 qam	4
4	36600000	48.8	5120	64 qam	3
5	43100000	48.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0