My Hub3.0 is showing update in progress message since last 3 days now. The status of the hub is online but the hub is not able to connect to internet.
I have tried speaking to level 3 support in the technical team and they tried everything from rebooting the Hub to Factory Reset. Sadly nothing worked.
Somebody finally said that the hub is online but not fully functional due to the fact that this firmware update is stuck in a queue at your end of the router, so this needs to be cleared by the technical team and then the router will be fully functional and activated.
He did not tell me which team and how to get to that team. I am stuck. Really annoyed with the Customer Service. It's been 3 Days and almost 7-8 hours in phone including wait times.
I always get "Update in progress" when the hub is trying to connect to the broadband, it seems its the first thing it does after power on. So if it can't connect to the server, it'll just be permanently in that mode.
If you go into the hub admin pages (http://192.168.0.1) and login, can you see channels in the upstream/downstream pages? If not then it's not actually connected properly.
Switch it off and unplug the PSU and leave it overnight.
Switch it back on in the morning, if it is still the same ...
Speak to Retentions on 150 or 0345 454 1111 - options 1-1-4-4 "Thinking of leaving" - they are open 08:00 until 21:00 BUT calling early between 08.00-10.00 midweek is best, when you will usually get a UK call centre with staff more informed and helpful. They seem to have the power of God over other departments.