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Jraf224
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Hub 3.0 setup install problem

My hub 3 has just arrived and I tried to set it up but only have an old Telewest socket available for WiFi setup. Is there any way of adapting this to fit with the newer cable to connect to the hub 3?

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jb66
Alessandro Volta
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Re: Hub 3.0 setup install problem

The telewest socket is the socket you use
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Jraf224
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Re: Hub 3.0 setup install problem

Hi, 

the issue is that the cable doesn’t physically fit into the (very) old Telewest docket because both end in a pin kind of end.

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jb66
Alessandro Volta
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Re: Hub 3.0 setup install problem

Perhaps take a photo as the quickstart cable is supposed to push onto the female part coming out of the telewest isolator
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Forum Team
Forum Team
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Re: Hub 3.0 setup install problem

Hi Jraf224,

 

Thanks for your post and a very warm welcome to our Community Forums!

 

Sorry to see you've been having a problem with the very old Telewest adapter and this has caused you problems setting up a Quickstart order.

 

Have you since reached out to us to resolve this? Is the issue still on going?

 

Happy to be of assistance if needed,

 

David_Bn

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