First off let me say hi, just joined :-)
I'm having major problems with my hub 3, I've been reading up on it, including here and it seems widely known that due to its firmware it's ultimately broken.
I have the vivid 200 package and with the super hub 2 I was getting the speeds up and down as advertised, however, I had to return the hub 2 for a hub 3 and now I am getting speeds as little as 2 Mbps down ( everything said so far is through my ps4)
I have tried tech support from virgin who tried port forwarding to no avail, I've tried customer services to try and get a hub 2ac sent out, no joy there,...I'm paying £43 for a service that (through hub 3 to ps4) is not fit for purpose.
Now they are telling me I need to put the hub3 into modem mode and buy a new router :-/
I like the service virgin provides, but at this point I don't know what to do,...any suggestions would be appreciated 👍