Menu
Reply
  • 22
  • 0
  • 0
robaldred
On our wavelength
2,664 Views
Message 1 of 6
Flag for a moderator

Hub 3.0 Rogue Wifi Hotspot

I've just got had my Hub 2ac replaced with a Hub3.0.
As usually, I ensure the guest Wifi network is disabled (Which they are)Screenshot 2017-05-17 19.13.49.png

 

However, I've noticed there's a rogue wifi network called "Virgin Media" <Local Admin> showing on the same channel as my 2.4ghz network secured by EAP.
There's others with the same name I can only assume from my neighbours with the Hub3.0

 

2017-05-17 18.19.30.png

Is this some kind of guest network for VM engineers or something?

There doesn't appear to be anyway to disable it.

My area is already overcrowded with wifi networks (city centre flats) without this.

Anyone know what it's for and if it's possible to turn it off?

 

0 Kudos
Reply
  • 3.07K
  • 254
  • 914
Dave_cq
Wise owl
4,796 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Hub 3.0 Rogue Wifi Hotspot

Congratulations, you have been volunteered to act as a public wi-fi hotspot.

https://arstechnica.co.uk/business/2017/04/virgin-media-wifi-public-hotspots/

You can turn it off by signing into My Virgin Media, then clicking on the My Profile tab and selecting the Opt Out button.  It may take a few days before VM send a signal to your hub to turn off the facility.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
  • 1.47K
  • 143
  • 349
vircom
Knows their stuff
2,645 Views
Message 3 of 6
Flag for a moderator

Re: Hub 3.0 Rogue Wifi Hotspot

This is the Virgin Media wifi access for other VM customers to use while out and about using the Virgin Media wifi app for iPhone or Android. If you install the app on your phone, you will be able to use other VM hot spots from other​ customer's Hubs.

If you do not want your Hub to be used for this you can opt out by logging into your myvirginmedia account. I think it us under your profile.

Although the hot spot shares you 2.4G wifi channel it has it's own Broadband capacity and does not use any of your allowance. It will not provide access to your network.
  • 22
  • 0
  • 0
robaldred
On our wavelength
2,627 Views
Message 4 of 6
Flag for a moderator

Re: Hub 3.0 Rogue Wifi Hotspot

Sneeky, I never got an email or letter about that!
No one really knows if it really is properly isolated from the customers network.

It explains why they were so keen to replace my Hub ac.
I'll tell my neighbours to do the same.

Thanks both for your help.

0 Kudos
Reply
  • 1.47K
  • 143
  • 349
vircom
Knows their stuff
2,613 Views
Message 5 of 6
Flag for a moderator

Re: Hub 3.0 Rogue Wifi Hotspot

BT do the something similar. They obviously want as many users as possible opted in, so use that as the default. Some people did receive notification but obviously not all. Legally the Hub is their property that they use to provide you with your service, but there is nothing to prevent them using it to provide other services.

If you want to be sure that your wifi is fully under your control, you can put your hub into modem mode and buy your own router. You would also have the benefit of improved wifi and more control if you choose the right model.
0 Kudos
Reply
  • 1
  • 0
  • 0
unhappy_123
Just joined
660 Views
Message 6 of 6
Flag for a moderator

Re: Hub 3.0 Rogue Wifi Hotspot

I signed up for the forums just to say this.

Personally I didn't notice this setting, nor the relationship to my network and Virgin Media wifi until very recently.

I was having problems for the past full year with my wifi. Strangely, I was experiencing really slow speeds when on wifi from my laptop. I have a number of devices including android phones, tablets, other laptops and a kindle fire tv, but laptop was recording speeds of LESS THAN 10Mbps!!! The same latptop was working fine in all other wifis that I've tried it in (work, friends wifi's etc). I called Virgin Media many, many times (not noticing that phones etc were OK from speed perspective) and always the issue seemed to get better for a couple of days (instead of getting single digit speeds Inwas getting ~60Mbps and I was just relieved I could work...) and then back to single digits.

I found out today about this network, I see this thread as the first result, I disable this and BOOM! Speed is instantly around 220Mbps. Coincidence? I think not...

If you're having similar speed issues, be aware that this may be it. I honestly do not mind at all for VM to provide this service from my router, but when I experience this kind of inconvenience and such a bad service for so long because of it. I really want my money back for the past year!

0 Kudos
Reply