Hub 3.0 Box showing Orange Light

[ghost82]

Hi

Over the last few days I have noticed my Hub 3.0 Box front light has turned to a stable Orange light

Have run a Connection test on via the check on the Virgin media website 
States "Looks like you’re having trouble connecting to the Hub"

Tried all the solutions
Still Hub is showing stable Orange light

[Adduxi]

Are you having issues with your connections? If not it’s most likely a failed LED. I don’t remember any fault that translates to an orange light?

[ghost82]

Hi

Thanks for replying 

I also connect my ps4 via cable, & was not receiving internet connection to my ps4
I was having a few connection issues at the time, that is how I noticed the LED light had changed to orange

That is fine again now since going through a reset & other solutions

No connection issues anymore

[Paulina_Z]

Hi @ghost82,

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with your Hub!

I'm glad to hear that your connection issue has been resolved after a reset. Please let us know if there's anything else we can do to help. 🙂

Thank you!

[ghost82]

Update!

My Hub Box has completely died this morning

No power

Maybe orange light was a warning sign

Now without Home Internet until Monday now as an engineer has be called out

Who will essentially just change the Hub Box

Be quicker just to send me a newer model Hub 

It seems 5 days without Virgin Broadband does not constitute as a problem to make sure a customer of over 15 years can be reimbursed for this downtime

[Zoie_P]

Hi Ghost82,

Thanks for your post. I am so sorry to hear you are having issues. I have managed to locate your account and can see you have had a tech visit, how did it go?

Zoie