Menu
Reply
  • 1
  • 0
  • 0
steve_r_lewis
Just joined
49 Views
Message 1 of 2
Flag for a moderator

How to register an issue

Installers are making a horlicks of the intital installation. The road side box has been placed meaning instead of stariaght run up a lawn they would have to cross tarnac driveway and a stream. Called for engineer visit - agreed that was ridiculous but that 'its what that tem tend to do' supervisor called, agrred that ridiculus placing, arranged for resiting, bloke turns up at 9a and starts cutting up driveway  inorder ot move to firther to wrong side of property - stopped him, he agreed that it didnt make sense but hadnt tools to move it other way, sent packing and the 'other team' whoever they are will now come back. Left with cut up driveway and little confidence. Have tried contacting virgun but getting all sorts of automated junk. So any cluse how I can contact Virgin to make it clear that if they cant get this sorted I will cancell the installation and contract? 

 

0 Kudos
Reply
  • 3.98K
  • 495
  • 650
jbrennand
Community elder
27 Views
Message 2 of 2
Flag for a moderator

Re: How to register an issue

Did you try the installation team's number ? 0800 052 1734

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply