Contact VM by phone ... 150 on a VM phone or 0345 454 1111 on any other, and report the problem. Since it's self-inflicted damage you may have to pay for a replacement. Just be very polite and contritious and you might get away with it.
Thanks for posting and a warm welcome to the community
Sorry to hear about the incident with your Hub. Please drop me a PM confirming your address so I can place an order.
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hi all thanks for the advice and warm welcomes i have PM'd Heather_J and hopefully will soon have my issue resolved
Hi there martinbuk,
We wouldn't be able to assist with this via the forum.
Your best bet is to discuss this with Customer Services to see what the available options are.
You can call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.
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@Heather_Jwrote:Hello CompactBarbecue,Thanks for posting and a warm welcome to the community Sorry to hear about the incident with your Hub. Please drop me a PM confirming your address so I can place an order.Thanks,Take care.