How to get tech visit?

[rhirsthermans]

Virgin sent self-install, but there's no Virgin outlet in the flat to plug into — trying to order a tech to come out or speak to a human but can't get a response anywhere. Can't find live chat. Can anyone direct me to a way to get a tech out here? 

[rhirsthermans]

If anyone from VM sees this, account number is [REMOVED] area 28. I'm no longer able to log into my account as it isn't recognizing the email address for some reason.

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[jbrennand · Accepted solution]

Call the Pre-installation and delivery team on 0800 052 1734 and get a Tech install. They can take up to an hour to pick up. Calling early 08.01 is the best time to get through more quickly

[rhirsthermans]

Thanks. I previously was able to get in touch via Live Chat but I can't find that option on their site anymore. Do you know whre it might be?

[carl_pearce]

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@rhirsthermans wrote:

Thanks. I previously was able to get in touch via Live Chat but I can't find that option on their site anymore. Do you know whre it might be?

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It should pop up on the right:

https://www.virginmedia.com/broadband