How to get service!

[Angry4]

Engineer will be with you on Thursday.

No engineer!

Eventually get hold of a human who says will make sure a kit would arrive on Saturday.

No kit!

As I’m trying to get hold of them they ring me. Told I will receive a text any minute and they will ring me in ten minutes.

Nothing!

No emails from Yodel. Nothing!

aaaaaaaarrrrrrrrggggggghhhhhhhhh!

[Client62]

Welcome to Virgin Media's chaotic new customer installation program.

If possible retain your existing ISP arrangements until after the VM service goes live and proves to be working satisfactorily.
A couple of months of overlap is easier to live with than the inconvenience of being without internet at home.

[Molly_T]

Hi Angry4 👋 Welcome to the community! Thank you for posting. 

Really sorry to hear about your experience, and these issues getting you installed with our services. Sadly we are a little limited with what support we can provide for pre-install issues (we have a dedicated team that manage these cases who you can contact via phone on 📞 0345 454 1111). However I can appreciate you have not had the best experience so far and would like to offer support where possible! On this basis I will send you a PM to confirm a few details 📩 so I can check when your Quickstart order is due to arrive, and raise a complaint if needed!

We can return to this public thread with an update when possible. 
Thank you for your patience in the meantime! All the best. 🌞