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justforuk29
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How to get parcel status?

on ‎01-02-2023 12:48

I ordered self-instalatiom kit for internet last week, delivery was supposed to be yesterday (31/01/2023).   Still no information or delivery status.Thy sent me only Order reference and any other info like track number etc. I can't track it even in Virgin app. because still have no acc. number.

Please can anybody give an advise how can I truck my parcel or check with virgin when it will arrive? Thank you

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justforuk29
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Re: How to get parcel status?

on ‎02-02-2023 09:02

Can anybody from Virgin team give feedback please?

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jpeg1
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Re: How to get parcel status?

‎02-02-2023 12:30 - edited ‎02-02-2023 12:30

Virgin use Yodel to deliver the equipment. Once it has been despatched there seems to be no way of tracking the parcel. 

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newapollo
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Re: How to get parcel status?

on ‎02-02-2023 23:51

Hi @justforuk29 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.

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Chris_W1
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Re: How to get parcel status?

on ‎05-02-2023 09:50

HI justforuk29, thanks for the message and welcome to the forums. 

I am sorry to hear that there is a delay with the parcel and there has been a few delays with Yodel. 

Has the parcel now arrived?

Chris. 

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