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How to active my hub

I have received my quick start virgin hub today, i have followed the guide to set it up but it has been flashing for almost 3 hours, the internet light flashes red. Does it need activation? I have tried calling the customer service but due to the coronavirus they are apparently closed. 

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Very Insightful Person
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Re: How to active my hub

The equipment activation number is... 0800 953 9500

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Re: How to active my hub

Hi Wikusia1998,

 

Thanks for your first post on the community, welcome!

 

Please let us know if you've successfully been able to activate your equipment so we know you're all up and running with no issues 🙂

 

Kindest regards,

 

Beth 

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